Privacy Policy
Last Updated: September 2025
1. Our Commitment to Your Privacy
Welcome to Lumberjack Health (“we,” “us,” or “our”). We are committed to protecting the privacy and confidentiality of your Personal Information and Personal Health Information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ([Your Website URL]), use our services, or interact with our platform (collectively, the “Services”).
This policy is designed to comply with Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health information legislation such as Ontario’s Personal Health Information Protection Act (PHIPA).
By using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
2. Information We Collect
We collect information that is necessary to provide you with our Services. This includes:
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Personal Information (PI): Information that identifies you as an individual, such as your full name, date of birth, email address, mailing address, phone number, and payment information.
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Personal Health Information (PHI): Sensitive information related to your health, including your medical history, symptoms, conditions, medications, allergies, consultation notes from practitioners, and prescription details.
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Technical Information: Information that is automatically collected when you use our website, such as your IP address, browser type, device information, operating system, and browsing activity (pages visited, time spent on pages).
3. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide and Manage Services: To create and manage your account, facilitate online consultations with licensed healthcare practitioners, process your prescriptions, and arrange for the delivery of your medication.
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To Process Payments: To securely process payments for our products and services.
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To Communicate With You: To send you service-related communications, such as appointment reminders, prescription updates, shipping notifications, and responses to your inquiries.
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To Improve Our Services: To analyze usage data to understand how our Services are being used, troubleshoot technical issues, and improve the user experience.
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For Legal and Regulatory Compliance: To comply with our legal obligations, including regulations governing healthcare, pharmacy operations, and record-keeping.
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For Marketing and Promotions: With your express consent, we may use your Personal Information (but not your Personal Health Information) to send you promotional materials about new products or services. You can opt-out of these communications at any time.
4. How We Share and Disclose Your Information
We do not sell your information. We only share your information with trusted third parties who are essential to providing our Services:
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Healthcare Practitioners: We share your PI and PHI with our network of licensed physicians, nurse practitioners, and pharmacists for the sole purpose of providing you with a medical consultation, issuing a prescription, and dispensing your medication. These practitioners are bound by law and professional ethics to maintain the confidentiality of your information.
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Third-Party Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, shipping and logistics, and secure data hosting. These providers are given only the information necessary to perform their designated functions and are contractually obligated to protect your information.
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As Required by Law: We may be required to disclose your information to law enforcement, courts, or other governmental authorities if compelled by a subpoena, court order, or other legal process.
5. Consent
By creating an account and using our Services, you provide your consent for us to collect, use, and disclose your Personal Information and Personal Health Information as described in this policy for the purposes of providing you with healthcare services.
You may withdraw your consent at any time, subject to legal and contractual restrictions. Please note that withdrawing consent may prevent us from providing you with our Services.
6. Data Security
We have implemented robust administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and secure server infrastructure. While we take all reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We will retain your Personal Information and Personal Health Information for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal and professional obligations for medical record-keeping.
8. Your Rights
You have the right to:
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Access Your Information: Request access to the Personal Information and Personal Health Information we hold about you.
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Correct Your Information: Request corrections to any inaccurate or incomplete information in your file.
To exercise these rights, please contact our Privacy Officer at the email address below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help us improve the user experience and analyze site traffic. You can control the use of cookies at the individual browser level.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Privacy Officer Lumberjack Health Email: [privacy@yourdomain.com]